Shipping Policy

At Ledurra, we're proud to serve customers across Germany with reliable and efficient shipping. Here's everything you need to know about how we ship your jacket.

1. General Shipping Information
We currently ship throughout Germany.

2. Processing Time
Orders are typically processed within 1 to 2 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional periods, processing may take slightly longer. We'll keep you informed of any delays.

3. Shipping Rates
Free Shipping. We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times
Here's what to expect once your order is processed:

• Processing Time: 1 to 2 business days (Monday to Friday)
• Transit Time: 5 to 8 business days (Monday to Friday)
• Total Delivery Time: 7 to 10 business days
• Order Cutoff Time: 4:00 PM
• Time Zone: (CET) Central European Time

Please note: delivery times are estimates and may be affected by carrier delays or exceptional circumstances.

5. Shipping Restrictions
We do not ship to Packstationen without a valid customer number, military addresses, or restricted areas. Certain items may be subject to shipping restrictions depending on carrier regulations.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address details, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may involve additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at contact@ledurra.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Shipping Policy Updates
We may update this shipping policy from time to time to reflect service improvements or platform requirements. The latest version will always be available on this page.
Last updated: [insert date]

9. Contact Information
Store name: Ledurra
Company Name: MZNTEAM LTD
Company Number: 17421507
Registered Office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Warehouse Address: Dirk-Kollmar-Straße 1, 99867 Gotha, Germany
Email: contact@ledurra.com
Phone number: +34 67 67 67 67

Customer Service Available Hours
Monday–Friday: 9:00 AM – 6:00 PM (CET)
Saturday–Sunday: 10:00 AM – 4:00 PM (CET)
We aim to respond to your inquiries within 24 hours.