Privacy Policy

Last updated: 26th June 2026

Ledurra operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ledurra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, and payment confirmations.
Account information including your username, password, preferences and settings.
Transaction information including items viewed, added to cart or wishlist, purchased, returned, or exchanged.
Communications with us, including customer support inquiries.
Device information including your IP address, browser, and device identifiers.
Usage information including how you interact with and navigate the Services.

Personal Information Sources

Directly from you when you create an account, use the Services, or communicate with us.
Automatically through the Services, including via cookies and similar technologies.
From our service providers, including Shopify and payment processors.
From partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services — to process payments, fulfil and ship orders, manage returns/exchanges, manage your account, and personalize your shopping experience.
Marketing and Advertising — with your consent where required, to send promotional communications and show relevant advertising.
Security and Fraud Prevention — to authenticate accounts and detect fraudulent or unlawful activity.
Communicating with You — to provide customer support and respond to inquiries.
Legal Reasons — to comply with applicable law or respond to valid legal requests.

We only process your personal information where we have a valid legal basis to do so, such as your consent, the necessity of processing to perform our contract with you (e.g. fulfilling your order), our legitimate interests, or a legal obligation.

How We Disclose Personal Information

With Shopify and other service providers who perform services on our behalf (payment processing, fulfilment, IT, analytics, customer support).
With marketing partners, where you have consented to marketing.
When you direct or consent to disclosure to a third party.
Within our corporate group.
In connection with a business transaction, or to comply with a legal obligation.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third-party websites. We are not responsible for the privacy or security practices of sites we don't operate. Reviewing their own privacy policies is recommended before providing any personal information to them.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute security of information transmitted to us. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under GDPR

If you are located in the EU/EEA or UK, you have the following rights regarding your personal information:

Right of Access — to request confirmation of and access to the personal information we hold about you.
Right to Rectification — to request correction of inaccurate or incomplete information.
Right to Erasure — to request deletion of your personal information, subject to certain legal exceptions.
Right to Restrict Processing — to request that we limit how we use your information in certain circumstances.
Right to Data Portability — to receive your personal information in a structured, commonly used, machine-readable format.
Right to Object — to object to processing based on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent — at any time, where processing is based on consent, without affecting prior lawful processing.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request, and we will respond within the timeframes required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with your local data protection supervisory authority — in Germany, this is the data protection authority (Landesdatenschutzbehörde) for the relevant state, or you may contact the UK Information Commissioner's Office (ICO), given MZNTEAM LTD is UK-registered.

International Transfers

Our company is registered in the United Kingdom, with our warehouse located in Germany, and we use service providers (including Shopify) that may process data in other countries, including the United States. Where personal information is transferred outside the EU/EEA, we rely on appropriate safeguards, including:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Adequacy decisions, including the UK's adequacy status recognized by the European Commission.
Your explicit consent, where required.

We also apply technical and organizational safeguards, including encryption in transit and at rest and access controls, regardless of where your data is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The revised policy will be posted here with an updated "Last updated" date.

Contact Information
Store name: Ledurra
Company Name: MZNTEAM LTD
Company Number: 17421507
Registered Office: 20 Wenlock Road, London, N1 7GU, United Kingdom
Warehouse Address: Dirk-Kollmar-Straße 1, 99867 Gotha, Germany
Email: contact@ledurra.com
Phone number: +34 67 67 67 67